Clearer guest conversations. More useful handovers. Commitments people can rely on. Building a Great Organization is a practical reading book and workbook collection for hospitality professionals who want to communicate with care and follow through. It is especially useful for hotel team members, supervisors and managers looking for everyday examples they can practice. WHAT YOU WILL PRACTICE • Respond to a frustrated guest without making a promise you cannot keep. • Explain what is confirmed, what needs checking and when you will update them. • Make handovers clear about the action, owner and next step. • Own a mistake and agree on a practical repair. • Offer support, set respectful boundaries and recommend honestly. START WITH ONE CONVERSATION Read a chapter, choose a script from the workbook and try one appropriate action. The included seven-day practice plan helps you continue at your own pace. YOUR COMPLETE COLLECTION 1. Building a Great Organization: a 25-page reading book with seven chapters and seven visual guides. 2. How We Treat People at Work: a 20-page workbook with five lessons, 40 fillable response boxes, seven conversation scripts and a seven-day practice plan. 3. Practice Sample: a three-page worked service example and writing exercise. 4. Start Here: a one-page reading and access guide. 5. First Reader Feedback: an optional two-page feedback form. FORMAT AND PRICE Five English-language PDFs, 51 pages in total. $29 USD per person, paid once. Applicable checkout fees and taxes, if any, appear before payment. Open or download each file individually on your phone, tablet or computer. Use a PDF reader with form support to type and save your workbook answers, or print the materials. This is self-paced digital learning. Live coaching, video lessons and an accredited qualification are not included. Examples begin in hospitality and also include communication situations in other service settings. Created by Kushal Kapoor, founder of MAY I HOSPITALITY. The way we treat people matters. I do not sell, I help. Questions or support: kushal@mayihospitality.com Practice situations are illustrative; pictures depict fictional people.